FAQ's
Biscuits
Our biscuits have a shelf life of 1 month, when remaining in the presentation bags and in an air tight container.
Allergens
Our kitchen is not a nut free kitchen, although all precautions are taken to we cannot guarantee any products are nut free.
We offer gluten free biscuits but the kitchen itself is not gluten free.
Allergens and Ingredients can be found on the individual product pages.
Please get in touch if you have any questions before ordering.
Delivery
Orders are sent within 4 working days, unless a a deliver date is selected at the checkout.
We offer an delivery via Royal Mail 24 or 48h Tracked. Please note that these are approximate guidelines, although usually accurate it is not a guarantee. Unfortunately we cannot accept responsibility for Royal Mail delays. However we are happy to work with you to ensure your parcel arrives.
Returns & Refunds
As the products are handmade to order, we do not accept returns under any circumstances. For the same reason, refunds are not available on most occasions. If the product has been damaged in transit, we will work with you to provide a replacement and if this is not possible we can offer a refund or discount on future order. Please get in touch asap if this occurs.
We appreciate unforeseen events may occur, cause you to request a refund. A full refund is possible, should the order not have been started or any outlay made on our behalf, to produce your order. Please get in touch asap if this occurs.